Phone and internet have become indispensable from our lives. I sometimes wish it wasn’t true, but it is. Like a lot of millennials, we make do without television, but we are fully locked into phone and internet. My husband and I both have iPhones, and once you have a smart phone; there’s really no going back. But we are able to keep our internet and phone without paying full price. In fact, we pay about half… and no, we didn’t switch to Sprint.
THE RETENTION METHOD
My husband, who manages sales and knows the tricks of the trade, is the master of slashing our bills. He calls into customer retention, tells them ‘I like the service’, but that we’re paying too much, and asks for a better deal.
It’s pretty simple, but gets a lot done in just a few words.
TIPS ON THIS METHOD
- CUSTOMER RETENTION: Make sure you’re talking to customer retention, they have the most power over promotions and deals (their job is to keep customers– especially if you pay on time each month).
- “I like your service”: Companies work harder to retain customers who like the service (not so much whiners and complainers, or worse, the “hulk” customers ‘you won’t like me when I’m angry’ are less likely to snag a good deal. The reps are just like you at your job– handle the customer and move on. Squeaky wheel may get the grease a few times, but eventually it may make more sense to replace the wheel). On the flip side, avoid being overly polite– think ‘As good as your service as been, I now need someone to solve this problem’.
- “Paying too much/Better Deal”: Every accountant can tell you retaining a customer is less expensive than acquiring a new one. The trick is: you’re the one that needs to ask for the deal.
We have done this for almost a decade, and it’s saved a LOT, sometimes cutting bills by half. When our current offer is about a month from expiring (they only extend them for 6 months or so), we call and get another one. Sometimes the offers they have are a little better than others (they have limits on how much they can offer during a 12-24 month period), but you can almost always get an amazing deal this way.
This tip also works for cable and satellite. Both my parents and my husband’s parents were able to get their bill under half by following our tips.
Internet alone can cost $50-75. Cutting that in half (we’ll say down to $32, yes, with the equipment) means you save anywhere from $216-$516 a year with one phone call.
Just another way to fatten your wallet.